|Military Antiques and Museum
300 Petaluma Blvd North
Petaluma, CA 94952
Frequently Asked Questions
Q. What are our hours and what days are you open?
A. We are open Thursday through Sunday 10am to 5:30 pm, other days by special appointment.
Q. Do you ship world wide?
A. Yes. We ship anywhere the postal or delivery services will go. You may have your choice of speedy delivery or regular delivery.
Keep in mind that if you live in rural areas delivery may take longer depending on the delivery service's schedule. We generally add your email address to any notification and tracking service that the carrier might use so that you receive the same updates we do. Do not hesitate to call us directly at (707) 763-2220 if you do not receive your order in a timely manner and we will look into it.
Q. Do you offer Certificates of Authenticity?
A. Yes we do. Our items do not automatically come with them, but if asked we will gladly supply you with one. Simply ask for one in the comments section of your order and we will add one. No extra charge!
Q. In addition to selling items, do you buy items or trade for items?
A. Yes, we are always looking to buy and trade items as well!
Please feel free to email us directly at email@example.com. You can email us photos and descriptions of the items you have and we will let you know if we are interested in purchasing or trading for it. Don't forget to let us know what you think your items are worth!
Q. Does your museum do group tours?
A. Yes, we would be happy to book your group for a tour. Please call ahead of time to make your reservations as we do not have a docent on duty everyday. Because the museum is small we can only accomodate groups of no more than 20 at a time.
Q. Do you charge an entrance fee to see your museum?
A. No, the museum is free to the public or to prearranged group tours. Donations are gladly accepted though. The donations are used to handle any maintenance problems, add items to the museum and to continue to build new diaramas.
Q. What is your return policy?
A. You may return any item within 30 days, if it is not as described, for a full refund minus our postage and handling costs. Other returns (which include but are not limited to; it didn't fit, I just wanted to see it, I just wanted to use it for a party, I wanted to compare it to the one I already had) within the 30-day period will be subject to a 15% or $15.00 (whichever is higher) restocking fee per item. Items returned after 30 days are subject to a 30% restocking fee and the purchaser will be given a store credit rather than a cash refund. No refunds will be given on items that were modified or damaged while in the purchasers possession or in return transit, nor will refunds be made on purchases in excess of 45 days. The original sales receipt must accompany all returns. Please notify us within 48 hours if items have been damaged in transit. Additionally, ensure that, for insurance purposes, packages are opened and contents examined promptly. If damaged, retain original packaging. Failure to do so will invalidate the insurance coverage, and affect any refund you would receive.
Q. Do you do appraisals?
A. We are a retail military antiques store, we are not certified appraisers. We will give you our best professional opinion as to what we believe the retail value might be for your item.
Q. What do I do if I want to sell you something?
A. If you live in the Petaluma, CALIF area you may come into the store when the Owners Kevin or Jason are in. They would be happy to discuss your items. Otherwise, the best thing would be to ship those items to us for examination. It is hard to tell what you've got without seeing them. Make sure you insure your items. We pay 60% of the retail value. If we can't agree on a price, we'll pay the shipping back to you. Include a list of the items along with your address and phone number. We have been in business for over 20 years and have an excellent reputation. You can check out our rating at E-bay under militaryantiquesmuseum.
Q. Can You tell me what I've got?
A. Unfortunately, due to the high volume of requests we receive daily, we can no longer devote our limited free time to these inquiries.
Q. Can you ship demilled firearms or demilled ordnance internationally?
A. Unfortunately due to new customs laws we can not ship any of these items out of the United States. This includes demilled firearms, antique firearms, demilled ordnance, training ordnance, or anything that can be mistaken for ordnance.
Q. Do you accept Paypal?
No. Don't ask.
Q. When you go to order an item why does the quantity box allow you to order more than one of something unique?
A. When you go to our website and look at an item which is unique such as an antique firearm and it says in stock that means we only have one. We will specify if we have multiples of something in stock. Something that is one of a kind can not be ordered in multiples! There is a quantity box below the items description which you have to fill in the amount that you would like to order. Well if it is something that is unique and we only have one in stock the computer will only allow you to order one, no matter what number you type in the quantity box!
Q. Does the computer automatically charge my credit card when I place my order?
A. NO, the computer does not automatically charge your card. We review your order to ensure everything is correct and will typically have to verify the items is in stock, then calculate and add shipping costs. We will then email you that total including shipping. So if you made a mistake or would like to add something else to your order you can always email us with any questions at firstname.lastname@example.org, or phone us at (707) 763-2220.
Q. Why do the photos and description disappear after I order something?
A. Once you order your items the items are removed off of the public website by the computer so that you can no longer see or order the item. So if you would like to copy the description please do so prior to your order or you can contact us and we can send you a copy in an email. You should also receive an copy with your item as well.
With our new website, you may also find the items in the "Archived" section.
Q. Do you offer gift certificates?
A. Yes, you can now buy and redeem gift certificates online. Use the following link to purchase the gift certificate http://www.militaryantiquesmuseum.com/zzz0001-gift-certificate-any-amount.652.htm or see item number ZZZ-0001. If you have any questions please call us. (707) 763-2220